ONEPLAN INSURANCE - DON'T EVEN THINK ABOUT IT

Today my 24 year old nephew had a seizure after his morning run. Upon calling Oneplan insurance we discovered that they erroneously activated his medical aid with a waiting period of 3 months (which ends tomorrow 28Feb 2026). He had been on Sizwe medical aid for over 15 years with no break. They claimed that they never received his Sizwe medical aid certificate and that was why they activated a waiting period. We asked them to rectify this and their consultant Mmapula Khakhathiba told us that only their member (my nephew) could rectify it (After I told her that the member was incapacitated). I asked to speak to her supervisor. After giving me the run around, she said that her supervisor Rinolen Naidoo was going to call me. I explained that we needed to rectify their error, as my nephew was experiencing a medical emergency. My nephew was taken to Sunward Park hospital but he couldn't be treated. He had a 2nd seizure, while waiting for a call from Rinolen Naidoo's call. My nephew was moved to a public hospital.