ONEPLAN INSURANCE DOES NOT CARE, NEVER TAKES ACCOUNTABILITY FOR THEIR OWN MISTAKES!!! I REGRET CHOOSING THEM!!!

I have been with OnePlan for years, and to say I am disappointed, would be an understatement!!! Very poor service, with no consideration for the clients, as well as theor challenges. OnePlan always comes with excuses for their own inconsistencies. I have recently claimed for optometry appointment, the same way I did 2years ago, but it has been a frustrating and an unbearable experience, refusing to accept the invoice submitted after making theit own mistakes with my previous claim, with degrading, condenscending, disrespectful, inconsiderate consultants.

One of the consultants, Tshepang, when we spoke to her over the phone on the 23rd of September, said she understood our frustration, and also questioned why we were not given issues before, for claiming. However, she changed the tune and had the audacity to say "the company was very lenient with you first claimed, you were not supposed to claim" like OnePlan is doing us a favor, like we are not paying every month. You'd swear we are begging for free service, with the treatment given by OnePlan and its consultants. They will do whatever it takes to blame you for their mistakes, and never take accountability and this has been proven in this interaction with them this week. They also have no sense of urgency for their clients; they promise to call you and resolve issues, but they never call - ALWAYS HAVE EXCUSES!

This is a disgrace to the human race!!