NvdL
Nicolene van der Linde
1 reviews | Active since May 2015
10 Nov 2023, 09:17
Oneplan Insurance Customer service is great but they need to get more agents because whether you are communicating via whatsapp or via email or telephonically it takes very long to get a reply
Oneplan Insurance Customer service is great but they need to get more agents because whether you are communicating via whatsapp or via email or telephonically it takes very long to get a reply. I don't think this is the agent's fault I think they are short on staff. Also their details on days between claims could be stipulated clearer. I guess that's the small print. Other than that I am very happy with their products.
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Oneplan Insurance's replyOfficial
10 Nov 2023, 10:15Hi Nicole,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we have noted your concerns mentioned in the above escalation to improve our service. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we have noted your concerns mentioned in the above escalation to improve our service. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Nov 2023, 10:15
Official
Hi Nicole,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we have noted your concerns mentioned in the above escalation to improve our service. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we have noted your concerns mentioned in the above escalation to improve our service. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan