tS
thandeka S
1 reviews | Active since Jan 2023
06 May 2024, 10:02
OnePlan Insurance
I have a problem with one plan insurance simply because they are purposefully delaying my cancellation process for what reasons I don’t know. Initially I didn’t want to cancel my plan with them because I need it but financial I won’t be able to afford it currently, hence why I would like to cancel but they haven’t gotten back to me after they had said on their email that will get to me after 5 days, we going into the second week now and still now respond from them
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Oneplan Insurance's replyOfficial
06 May 2024, 12:33Dear Thandeka,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, once we receive a cancellation request, our Cancellations Team will reach out to the policyholder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your initial email request for cancelation on the 29th of April 2024, currently, your request is within the stipulated turnaround time and would have been processed today. Email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, once we receive a cancellation request, our Cancellations Team will reach out to the policyholder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your initial email request for cancelation on the 29th of April 2024, currently, your request is within the stipulated turnaround time and would have been processed today. Email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply06 May 2024, 12:33
Official
Dear Thandeka,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, once we receive a cancellation request, our Cancellations Team will reach out to the policyholder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your initial email request for cancelation on the 29th of April 2024, currently, your request is within the stipulated turnaround time and would have been processed today. Email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, once we receive a cancellation request, our Cancellations Team will reach out to the policyholder within 5 business days to assist with the cancellation process.
Records on our system confirm that we received your initial email request for cancelation on the 29th of April 2024, currently, your request is within the stipulated turnaround time and would have been processed today. Email communication has been sent to your listed email address with confirmation of the cancelation.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Kind Regards,
Oneplan