Oneplan insurance

IMy family have been a loyal customer with Oneplan for a few years and there were moments that they gave amazing service to us and there were those times that they really disappointed Due to financial constraints I mailed and asked if my premium can remain the same for 2024 and I statement why in an email to Oneplan Being vonrable and having to explain my financial state was already embarrassing .Only to get a cold generic email from Oneplan to say we cannot change yours as we increased all our customers ,My personal reasons for my payment request have nothing to do with another customer .This is not a medical Aid it's an insurance and like so many other insurance companies who allow for a 6 month or a year change why is Oneplan always pushing back with request instead of looking at their customers needs it's not like they increasing my Dr visits or dental visits all those remains the same ,adding something else to our Policy that will never be of a benefit to either one of the members of this policy is crazy . The way they harras one for a invoice and make as if you will run away if you take a bit too long to send proof to them is ridiculous. The feeling of cancelling this insurance and looking elsewhere is really strong today I'll call around as Oneplan is not the only medical insurance that provides a service and at times the service sucks I'm very disappointed in your responds and considering you don't look at your customers request leaves a bitter taste in my mouth and I don't want to pay so much money to a company that don't put their customers first .