pM
pieter M
1 reviews | Active since Oct 2021
19 Oct 2021, 13:31
oneplan insurance
they took my money for 4 Month but and only to found out my car was not covered and the because i didn't load the pictures and they told me me ones i upload pictures the will start detecting the money but took my money even though i didn't send pictures and my car was not covered and said even if i was gonna be involve in exited the where not gonna cover my car all i need its my money bank they even cancel my police after complaining i didn't even know my police number the same day when i start complaining and the cancel police the next they said its because i revised one of payment and the said i can not get my money back
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Oct 2021, 14:53Good day Mzulu,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Oct 2021, 14:53
Official
Good day Mzulu,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan