Oneplan helpless, only good on collecting debit orders

Hello Peter

I am very disappointed with Oneplan Health Insurance

On Sunday the 11th I took my wife to Die Wilgers Trauma Centre as she had a terrible headache that was even life threatening. I paid R310 for her admission and paid also R710 for the Doctors fees. I was issued with a hospital receipt on the letterhead of Die Wilgers Life hospital for R310 as well as the invoice and statement showing the other R710 that I paid.

On Tuesday the 12th, I sent the documents to Oneplan Health asking for my reimbur*****t and got the automatic acknowledgement same time. On Thursday the 15th I decided to send the documents again after seeing that there was nothing moving in my wife medical profile in terms of processing the refund. The same Thursday evening that's when I received an email from Onplan saying that they need the Hospital Invoice. I then queried that the documents I sent are the ones I received from the Hospital and the Consultant by the name of Lwando Roji from Oneplan kept on insisting that they need an invoice from the Hospital

My disappointment is that the documents prove that I paid my hard earned R1020 from my pocket and why does it have to be a mission for me to be able to get my refund back? When it is time for debit orders, you debit willy nilly without failure. Why do customers have to endure this kind of treatment? Paying bills from own pocket is painful because that money was not meant for that and getting it reimbursed becomes a mission. It is really ridiculous and totally absurd the way you treat your loyal customers.

Oneplan you need to teach your Consultants to be able to communicate properly with your customers and being able to offer the assistance as and when it is required.

Am very disappointed, I need my R1020 back as a matter of urgency. I pay the policies and why is it difficult to be reimbursed what I paid from my pocket, this is very wrong in the strictest sense.

I need my refund urgently, I cannot starve when my cash is being held at Oneplan