BN
Brian N
1 reviews | Active since Aug 2018
31 Oct 2024, 18:44
OnePlan Health Insurance Claims
OnePlan Health Insurance is rejecting my consultation claim for dentistry and scripted medication claim. I have provided them with invoices, and they still reject them. I am a first-time claimer after being with them for 23 months.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
31 Oct 2024, 19:08Dear Brian,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Oct 2024, 19:08
Official
Dear Brian,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
BN
Brian N's updateReviewer Update
31 Oct 2024, 19:20I have sent a computerized Invoices and a slip from pharmacy.
BN
Brian N's update31 Oct 2024, 19:20
Reviewer Update
I have sent a computerized Invoices and a slip from pharmacy.
Oneplan Insurance's replyOfficial
01 Nov 2024, 09:48Dear Brian,
Thank you for reaching out to us.
Please note that we will contact you to discuss the matter further.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Please note that we will contact you to discuss the matter further.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Nov 2024, 09:48
Official
Dear Brian,
Thank you for reaching out to us.
Please note that we will contact you to discuss the matter further.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Please note that we will contact you to discuss the matter further.
Kind Regards,
Oneplan