Oneplan Health Insurance

I called the Oneplan call centre this morning as we received two cards by courier, but were not able to reset the pin on either card. Thembi Mlambo took my call and immediately took action. She confirmed that the one card was stopped for some reason, and we agreed that we'll only focus on the other one. She helped me over the phone to get the pin reset, and when it wouldn't work she personally phoned the right people to check why it wouldn't work. She called me back to help me again and stayed online until it was resolved. She then gave me a few minutes to get the pin reset and phoned me back to confirm all was working. At the time I mentioned that I was about to log into the self service portal to check why a medical claim was declined recently due to ID number mismatch at the time. She promptly offered to help and updated the ID numbers of all 3 my dependents. Throughout all interactions today she offered time, effort, efficiency, friendliness and great attitude with a smile in her voice.