Oneplan health

Oneplan Health Team,

I am writing to express my concern and disappointment regarding the hospital plan I took out for my mother through Oneplan exactly four months ago. During the quotation process with one of your call centre agents, I clearly stated that the primary reason for taking out the plan was to cover a knee replacement procedure for my mother.

I specifically asked about any waiting periods for such a procedure, and I was assured that the waiting period would only be three months, provided that premiums were successfully debited during that time. Based on this assurance, I proceeded with the application and signed the necessary documents in good faith.

To my shock, when I contacted Oneplan today to obtain authorisation for the knee replacement—now that four months have passed and all premiums have been paid—I was told that the procedure is not covered and that a 12-month waiting period applies instead.

This is completely contrary to what I was told when signing up and, quite frankly, feels like I was misled into taking out the policy under false pretenses. This situation is not only ********* but also has serious consequences for my mother’s health and our

A resolution or suitable compensation for the misinformation provided, especially considering the urgency of my mother’s medical.