AP
Atli P
1 reviews | Active since May 2013
20 Jan 2025, 14:43
ONEPLAN *****ERS
Quick to debit but never to refund. I followed up on a refund for almost 3 months. I finally received an SMS that says they are processing the refund. The consultant said it could 48 hours to reflect into Onecard (It has been a week). Suddenly they are claiming that it wasn't loaded and offer to load it manually quoting open transactions that came after the fact.
If you are not looking to be ******ed or de*****ed and frustrated. Please choose other more honest insurer. You will die waiting for help.
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Replies (1)
Oneplan Insurance's replyOfficial
20 Jan 2025, 16:23Hi Atli,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Jan 2025, 16:23
Official
Hi Atli,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan