ST
Sibongiseni T
1 reviews | Active since Oct 2018
02 Sept 2021, 09:15
Oneplan *****ed me over
I was involved in a car accident on the 31st July 2021, my car was badly damaged. I took pictures and processed my claim , Oneplan rep**** very quickly and rejected my claim because apparently some images weren’t uploaded to their app when I first started. I specifically remember doing all of this when I first signed up with them. I believe they just are after customers money. I am disappointed because now I am far less.
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Oneplan Insurance's replyOfficial
02 Sept 2021, 09:28Good day Sibongiseni,
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have your best interest at heart, and we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have your best interest at heart, and we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Sept 2021, 09:28
Official
Good day Sibongiseni,
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have your best interest at heart, and we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have your best interest at heart, and we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan