HH
Hendrik H
1 reviews | Active since Mar 2024
21 Oct 2024, 10:39
Oneplan
Please explain to me how can they block my email send to their Complains officer at ***. I've send this due to several telefonic conversations and WhatsUp with their consultants with no satisfaction. They always were 5 star rating in my opinion.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
21 Oct 2024, 14:37Dear Hendrik,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, the incorrect email address was used to contact our Complaints department which resulted in your email not being delivered. The correct email address is ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, the incorrect email address was used to contact our Complaints department which resulted in your email not being delivered. The correct email address is ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply21 Oct 2024, 14:37
Official
Dear Hendrik,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, the incorrect email address was used to contact our Complaints department which resulted in your email not being delivered. The correct email address is ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards, Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, the incorrect email address was used to contact our Complaints department which resulted in your email not being delivered. The correct email address is ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards, Oneplan
HH
Hendrik H's updateReviewer Update
21 Oct 2024, 15:33Thank you for your prompt response and very thanks to Mereshine Dheepmara to clear all misunderstanding and help. Although the e mail adress was rejected and wrong nobody from your WhatsApp number consultants still did not respond.
HH
Hendrik H's update21 Oct 2024, 15:33
Reviewer Update
Thank you for your prompt response and very thanks to Mereshine Dheepmara to clear all misunderstanding and help. Although the e mail adress was rejected and wrong nobody from your WhatsApp number consultants still did not respond.
Oneplan Insurance's replyOfficial
21 Oct 2024, 18:36Hi Hendrik,
Thank you for providing us with feedback on the matter.
We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and we are pleased to hear that despite the circumstances Mereshnie has made such a lasting impression on you Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and we are pleased to hear that despite the circumstances Mereshnie has made such a lasting impression on you Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Oct 2024, 18:36
Official
Hi Hendrik,
Thank you for providing us with feedback on the matter.
We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and we are pleased to hear that despite the circumstances Mereshnie has made such a lasting impression on you Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner and we are pleased to hear that despite the circumstances Mereshnie has made such a lasting impression on you Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to pop us a message on those platforms for assistance.
Thank you for choosing Oneplan as your preferred insurance for your needs.
Kind Regards,
Oneplan