Item: Oneplan Insurance
Rating: 1
Author: Ron B

Oneplan Insurance's replyOfficial

07 Jun 2019, 15:40

Hi there Ron,

We have tried to contact you to no avail. Please note that the message you received is automated by the system and is sent out as soon as the debit order is returned. Kindly bear in mind that as the debit order was rejected, there is no amount owed to you nor is there any amount payable by you as you have canceled your policy within the cooling off period.

We do apologise for any inconvenience caused by this and should you have any further concerns, please do not hesitate to contact us.

Regards,
The Oneplan Team

Oneplan Insurance's reply07 Jun 2019, 15:40

Official

Hi there Ron,

We have tried to contact you to no avail. Please note that the message you received is automated by the system and is sent out as soon as the debit order is returned. Kindly bear in mind that as the debit order was rejected, there is no amount owed to you nor is there any amount payable by you as you have canceled your policy within the cooling off period.

We do apologise for any inconvenience caused by this and should you have any further concerns, please do not hesitate to contact us.

Regards,
The Oneplan Team

RB

Ron B's updateReviewer Update

07 Jun 2019, 17:50

Thank you for the response so the sms that I received that inform me the debit order is going off on the end of May, and one informed me that the debit order going off on June is all automatic although my policy was canceled well early in my 7days cooling off period and the system still went ahead and take the money off my bank account, a system is a machine that is operating by human he cannot decide for himself what to do. as soon as the debit order is returned. This was taken off my account way after my policy was canceled, that's is why I went to the Bank and ask them to return that money into my account as I am not prepared to wait 8 working days for the return of my money that was taken out of my bank account unauthorized after the policy was canceled way before the time, your company change the dates of taken money out of my account to please you. So I wait for the end of June for another unauthorized system to take money out of my bank account.

RB

Ron B's update07 Jun 2019, 17:50

Reviewer Update

Thank you for the response so the sms that I received that inform me the debit order is going off on the end of May, and one informed me that the debit order going off on June is all automatic although my policy was canceled well early in my 7days cooling off period and the system still went ahead and take the money off my bank account, a system is a machine that is operating by human he cannot decide for himself what to do. as soon as the debit order is returned. This was taken off my account way after my policy was canceled, that's is why I went to the Bank and ask them to return that money into my account as I am not prepared to wait 8 working days for the return of my money that was taken out of my bank account unauthorized after the policy was canceled way before the time, your company change the dates of taken money out of my account to please you. So I wait for the end of June for another unauthorized system to take money out of my bank account.

Oneplan Insurance's replyOfficial

11 Jun 2019, 10:48

Please ignore the SMS received regarding the debit at the end of June, we will ensure this does not occur again.

Once again, we're truly sorry for what has transpired.

Kind regards
The Oneplan Team

Oneplan Insurance's reply11 Jun 2019, 10:48

Official

Please ignore the SMS received regarding the debit at the end of June, we will ensure this does not occur again.

Once again, we're truly sorry for what has transpired.

Kind regards
The Oneplan Team

Oneplan don't know what they doing