YG
Yolandy G
1 reviews | Active since Jul 2017
17 Nov 2023, 10:11
Oneplan doing their own thing without consulting the customer
I cancelled within the 7days period of August 2023 but still they wanted to take money and today I got three messages today about updating my profile meantime I didn't even speak with them in the last 4-6months ecause of broken phones. Please stop harassing me for nothing and take me with all my numbers of the list
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Oneplan Insurance's replyOfficial
17 Nov 2023, 13:06Dear Yolandy,
Thank you for taking the time to bring this to our attention.
We apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations.
As per our policy schedule under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to send communication to the relevant departments requesting for your details to be removed from the system. You should not receive any further messages.
Once again we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations.
As per our policy schedule under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to send communication to the relevant departments requesting for your details to be removed from the system. You should not receive any further messages.
Once again we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2023, 13:06
Official
Dear Yolandy,
Thank you for taking the time to bring this to our attention.
We apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations.
As per our policy schedule under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to send communication to the relevant departments requesting for your details to be removed from the system. You should not receive any further messages.
Once again we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations.
As per our policy schedule under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to send communication to the relevant departments requesting for your details to be removed from the system. You should not receive any further messages.
Once again we apologize for any inconvenience caused.
Kind Regards,
Oneplan