1 reviews | Active since Nov 2021
OnePlan - Disgusting Service!!
I am absolutely disappointed in OnePlan and would NEVER again refer them to anyone, not even my worst enemy!! I have been with them for over 5 years - never missed a payment - so you would think that a company that had your support would man up and help you when in need - but NO!! The service and utter disrespect I have gotten in the last months left me in utter disbelieve and even more traumatized than I already was. Being ignored for over a week , trying to cancel my policy is ridicules! So easy to sign up with them but the moment you can no longer endure the trauma they bring to your life, they all disappear and when someone finally contacts you - they refuse to pay back a premium they deduct from your account WITHOUT YOUR PERMISSION. After undergoing years of trauma and physical abuse, they REFUSED to pay out my trauma counselling claim - after it clearly states in my policy that I am covered for trauma counselling. Again, REFUSING to pay out a specialist claim , after it clearly states in my policy that I am covered for specialist visits. Same with getting a COVID test - after confirming with an agent that they will cover the COVID test , they REFUSED to pay the test. If I could give them a 0 star rating, I would prefer to as 1 star is already more than they deserve!! I am grossly disgusted by the horrible treatment from OnePlan!
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain documentation is required in relation to trauma and specialist claims and the claim will be reviewed upon receiving all the relevant documentation. Kindly note that the request for cancellation was sent on the 28/10/2021, therefore a refund could not be processed. As per our policy terms and conditions there is a 30 day's notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain documentation is required in relation to trauma and specialist claims and the claim will be reviewed upon receiving all the relevant documentation. Kindly note that the request for cancellation was sent on the 28/10/2021, therefore a refund could not be processed. As per our policy terms and conditions there is a 30 day's notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan