EG
Emtia G
1 reviews | Active since Jul 2011
30 Nov 2023, 12:47
Oneplan disaster
My cat is on the most expensive plan that Oneplan offers. She has been for more than 4 years.
On 2/11/23 she had a dental procedure. I checked beforehand that it will be covered.
I submitted the claim the following week and had no refund to date. They only respond to every 4th or 5th email with non-sensical stories. Mostly they ignore you flat out.
On 25/11/2023 they had the audacity to deduct their premium from my account despite not paying my claim & ignoring me.
Avoid them at all costs. They are dishonest sharks.
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Oneplan Insurance's replyOfficial
30 Nov 2023, 14:33Good day Emtia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2023, 14:33
Official
Good day Emtia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan