FD
FeliciA D
1 reviews | Active since Jul 2021
25 Oct 2024, 08:02
ONEPLAN DISAPPOINTMENT
After asking numerous times for Oneplan to change my debit date, they have debited double the amount!!! i was also told i only have 1 plan linked to my name but actually i have 2. what is going on???? did your sale agents not understand this? i have rejected so many of your your debit requests because it was incorrect. please have somebody call me to fix this i am highly dissapointed in your service
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Oneplan Insurance's replyOfficial
25 Oct 2024, 09:13Dear Felicia,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, please rest assured that this matter will be investigated, should there be any refunds due to you, it will be processed accordingly and records on our system confirm that you are the policy payer for 2 policies.
Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, please rest assured that this matter will be investigated, should there be any refunds due to you, it will be processed accordingly and records on our system confirm that you are the policy payer for 2 policies.
Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Oct 2024, 09:13
Official
Dear Felicia,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, please rest assured that this matter will be investigated, should there be any refunds due to you, it will be processed accordingly and records on our system confirm that you are the policy payer for 2 policies.
Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, please rest assured that this matter will be investigated, should there be any refunds due to you, it will be processed accordingly and records on our system confirm that you are the policy payer for 2 policies.
Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan