1 reviews | Active since Nov 2021
Oneplan… Disappointing…
Honestly I thought this was going to be good service and easy… only to be disappointed. I recently planned to join Oneplan insurance and contacted the service on 12 January to request that the commencing date of February be changed to a month later. I was told that the request had been changed as per my request. Come 1 February a deduction goes off, when I follow up on the non responsive WhatsApp line numerously I get back an impersonal message that the request wasn’t initiated despite being told it had been on the 12th of January and that it was late. No communication prior. No indication that the request hadn’t been done so I could plan accordingly. Only an impersonal message of basically, it’s your fault. As a first time client of Oneplan I was really looking forward to using Oneplan as an option. At this point, I can’t wait to finally get in touch with someone to just cancel.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that we will re-date the policy inception to 01 March 2024 and a refund will be processed on the premium collected. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that we will re-date the policy inception to 01 March 2024 and a refund will be processed on the premium collected. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
Kind Regards,
Oneplan
You're welcome, have a lovely afternoon.
Kind Regards,
Oneplan
You're welcome, have a lovely afternoon.
Kind Regards,
Oneplan