IT
Izelda T
1 reviews | Active since Jun 2022
10 Jun 2022, 10:22
Oneplan didnt respon...
Oneplan didnt respond to my email
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Replies (1)
Oneplan Insurance's replyOfficial
10 Jun 2022, 12:00Good day Izelda,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 09/06/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours.
As per the telephonic conversation, please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 09/06/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours.
As per the telephonic conversation, please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Jun 2022, 12:00
Official
Good day Izelda,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 09/06/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours.
As per the telephonic conversation, please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 09/06/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours.
As per the telephonic conversation, please note that your policy has been set to cancel, you will receive electronic communication confirming the cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan