LP
Leanne P
1 reviews | Active since Aug 2018
01 Mar 2025, 07:12
Oneplan deducting for two months after cancelation of policy
I requested a cancelation of my Oneplan policy in January and it's month two that I have been battling with them to stop deducting from my bank account and every month since they've been deducting more and more for a policy I do not need. I called in February asking why this wasn't cancelled as per my request and I just got an apology yet nothing gets cancelled. I want my money back and I am tired of being **** to. This is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Mar 2025, 13:27Dear Leanne ,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and escalated it to the relevant department to be addressed and for further assistance. A consultant will be in contact with you to assist further.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and escalated it to the relevant department to be addressed and for further assistance. A consultant will be in contact with you to assist further.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan
Oneplan Insurance's reply01 Mar 2025, 13:27
Official
Dear Leanne ,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and escalated it to the relevant department to be addressed and for further assistance. A consultant will be in contact with you to assist further.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and escalated it to the relevant department to be addressed and for further assistance. A consultant will be in contact with you to assist further.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan