1 reviews | Active since Jul 2018
Oneplan Decision made due to feedback received.
I was just about to sign up myself and family with Oneplan health insurance but these negative feed backs made me take a big halt on my decision. WOW is this really that bad. Nothing covered, hospital stay not being covered, accidents not being covered and ending up in govenment hospitals when paying a fee every month for "medical" cover. Thank you hello peter for this site, give us great insight as to whats really happening out there
Hi Masnoena,
We're sorry to hear that you feel this way. As with every company, there are both negative and positive reviews.
Kindly note that all claims are assessed individually on a claim by claim basis and certain claims may have been rejected due to a specific exclusion on the policy of which we may not disclose. A claim may have also been rejected due to an exclusion stipulated in our policy wording. Certain claims may be rejected due to insufficient or no documentation being submitted to us, in which we do allow clients a period in which this may be submitted in order for the claim to be re-assessed. We therefore can not express the importance to clients to read and understand their policy terms and conditions.
Our policy wording is available on our website for clients and potential client's to have a look through prior to taking out the policy. In addition we have various platforms in which client's/potential client's may communicate with us on, should they have any uncer*****ies or questions.
We value both positive and negative feedback and utilise this to improve our customer service in any way possible. We try our utmost best to service our client's to the best of our ability in accordance with our policy wording. We do hope to change your perception of us and hope that you would give us the opportunity to do so.
Regards,
The Oneplan Team
Hi Masnoena,
We're sorry to hear that you feel this way. As with every company, there are both negative and positive reviews.
Kindly note that all claims are assessed individually on a claim by claim basis and certain claims may have been rejected due to a specific exclusion on the policy of which we may not disclose. A claim may have also been rejected due to an exclusion stipulated in our policy wording. Certain claims may be rejected due to insufficient or no documentation being submitted to us, in which we do allow clients a period in which this may be submitted in order for the claim to be re-assessed. We therefore can not express the importance to clients to read and understand their policy terms and conditions.
Our policy wording is available on our website for clients and potential client's to have a look through prior to taking out the policy. In addition we have various platforms in which client's/potential client's may communicate with us on, should they have any uncer*****ies or questions.
We value both positive and negative feedback and utilise this to improve our customer service in any way possible. We try our utmost best to service our client's to the best of our ability in accordance with our policy wording. We do hope to change your perception of us and hope that you would give us the opportunity to do so.
Regards,
The Oneplan Team