LZ
Luzuko Z
1 reviews | Active since Sept 2022
04 Nov 2025, 12:44
Oneplan debt collectors NUDebt continue to harass me with credit bureau
I wrote a review a week ago about the almost harrassing sms threats received from Nudebt which is Oneplan's debt collect partner that they handed me over after an approved claim that they paid into my Oneplan debit card and I had failed to subsequently produce an invoice for. One plan confirmed receipt of this document and confirmed the matter was closed\. Where should I forward the additional harrassing sms and missed calls from NUDEBT, since you did confirm the closure of the matter. My credit profile is being put at risk here.
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Oneplan Insurance's replyOfficial
04 Nov 2025, 13:15Dear Luzuko,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it allows us to continuously improve our service and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and wish to clarify that the account was handed over for collection due to no invoice being received for a rejected claim on the policy, not for a claim approved into your Oneplan claims card. An email was subsequently sent to your email address with steps to resolve the matter, including the relevant contact details.
After you submitted the invoice on 17/09/2025 for a rejected claim dated 23/11/2021, the claim was reviewed and approved, and an SMS was sent to confirm the claim status.
A follow-up has been made with the relevant department for further assistance. Alternatively, you may respond to the email previously sent to you or use the contact details provided to resolve the matter directly.
We once again apologise for the inconvenience experienced and hope this clarifies the matter.
Kind regards,
Oneplan.
We once again apologise for the inconvenience experienced and hope this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Nov 2025, 13:15
Official
Dear Luzuko,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it allows us to continuously improve our service and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and wish to clarify that the account was handed over for collection due to no invoice being received for a rejected claim on the policy, not for a claim approved into your Oneplan claims card. An email was subsequently sent to your email address with steps to resolve the matter, including the relevant contact details.
After you submitted the invoice on 17/09/2025 for a rejected claim dated 23/11/2021, the claim was reviewed and approved, and an SMS was sent to confirm the claim status.
A follow-up has been made with the relevant department for further assistance. Alternatively, you may respond to the email previously sent to you or use the contact details provided to resolve the matter directly.
We once again apologise for the inconvenience experienced and hope this clarifies the matter.
Kind regards,
Oneplan.
We once again apologise for the inconvenience experienced and hope this clarifies the matter.
Kind regards,
Oneplan.