OnePlan Customer Service

The OnePlan app needs a lot of work regarding the photo taking process. I was not happy this morning when I saw that the amount for my home content was deducted from my bank account without the content insurance actually being approved.

I phoned OnePlan and a very helpful lady, Thandi, helped me immediately with my query and helped me with the cancellation. She was understanding of my problem, bubbly, and informed about what she was doing. She spoke clearly and was very friendly. If you are lucky enough to get through to Thandi, know you're at least in good hands with her. She processed the cancellation for me immediately and requested that my content insurance amount be refunded to my bank account. She's the reason why I didn't cancel all my policies with OnePlan this morning. I phoned in an extremely bad mood, but she at least gave me a reason to smile.