1 reviews | Active since Sept 2022
Oneplan consultant service truly shocking!
I'm at the point of cancelling my policy that I took out with oneplan on Monday. I spend over an hour on the phone in total with someone that kept me on the line asking for information that I provided and not only is 95% of the information he typed in incorrect, for example: my address, color of vehicle, year model, were vehicles are parked, I. D number and date of birth..... , but I still haven't received a Policy schedule and my home Contents I wanted cover on, also answering the normal questions, isn't even showing! I also requested to have specified items listed aswell, wich is also nowhere to be found. Im not going to spend hours on another phone call trying to fix something that should have been done correctly by someone that works with this on a daily basis.
As a new client, I'm really not happy and I truly am rethinking if I should be continuing my Cover With one plan going forward.
I was given a quote, based on the information i provided wich included home and car insurance, wich I accepted.
If eventually someone does contact me and my premium increases I will absolutely not leave it there.or accept it.
I looked at the reviews on hellopeter and for oneplan and I feel cheated. Why couldn't I get the same service and have the same experience as the clients with positive reviews.
I have requested that the 2 calls be pulled and that a manager listen and compare the information asked, provided and what was actually entered.
If I'm not contacted within the next hour I will definitely cancel and take this further.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our QA department assesses all sales calls to ensure that the correct information is provided and captured on the system and to ensure that the policy terms and conditions are adhered to. Should the client be misinformed in any way or incorrect information be captured, the policy will be sent to the relevant department to ensure that the correct information is provided and captured on the system.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our QA department assesses all sales calls to ensure that the correct information is provided and captured on the system and to ensure that the policy terms and conditions are adhered to. Should the client be misinformed in any way or incorrect information be captured, the policy will be sent to the relevant department to ensure that the correct information is provided and captured on the system.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan