TB
Tersia B
1 reviews | Active since Sept 2015
14 Nov 2019, 14:16
ONEPLAN CONSULTANT RIAAN SALLIE
RIAAN SALLIE IS ONE OF THE MOST RUDE CONSULTANTS I HAD TO DEAL WITH EVER. I HAVE 2 EXISTING POLICIES WITH ONEPLAN AND REQUESTED A QUOTE FOR ANOTHER. ON THE FIRST CALL HE LAUGHED AT ME FOR ASKING QUESTIONS. THEN RIAAN CALLED ME AND INSISTED THAT I GIVE HIM AN ANSWER. EVEN AFTER I TOLD HIM I WAS DRIVING. HE FORWARDED ME AN EMAIL TODAY TELLING ME HE DOES NOT HAVE TO TALK TO ME. RUDE, RUDE!
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Oneplan Insurance's replyOfficial
15 Nov 2019, 06:29Hi Tersia, Thank for bringing this matter to our attention. At the onset we profusely apologise for the manner in which you were treated. We have looked in to this matter and can confirm that this is not the service that we aim to provide our clients with. This matter will be addressed in a very serious light and we will ensure that corrective measures are put in place so that there are no further re-occurrences. We are truly grateful to have you as an existing client and thank you for allowing us an opportunity to resolve this matter. Kind RegardsOneplan
Oneplan Insurance's reply15 Nov 2019, 06:29
Official
Hi Tersia, Thank for bringing this matter to our attention. At the onset we profusely apologise for the manner in which you were treated. We have looked in to this matter and can confirm that this is not the service that we aim to provide our clients with. This matter will be addressed in a very serious light and we will ensure that corrective measures are put in place so that there are no further re-occurrences. We are truly grateful to have you as an existing client and thank you for allowing us an opportunity to resolve this matter. Kind RegardsOneplan