rT
russell T
1 reviews | Active since Feb 2014
24 Apr 2025, 11:02
Oneplan Claims Department
Oneplan will try by all means necessary not to pay a simple Doctors visit claim. The claims department is not trained and very irritating to say the least. Every time you make a claim and provide the same supporting documents, they still ask stupid questions that you always explain to them.
One plan needs to train theirs claims department, all the other departments like customers care are very efficient
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Oneplan Insurance's replyOfficial
24 Apr 2025, 11:18Dear Rusell,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Kind regards
Oneplan.
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Kind regards
Oneplan.
Oneplan Insurance's reply24 Apr 2025, 11:18
Official
Dear Rusell,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Kind regards
Oneplan.
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Kind regards
Oneplan.