OnePlan changes inception dates to lengthen waiting periods unfairly.

When I signed up my husband and my son for OnePlan in September, the inception date on the schedule I got was 1 October 2022 as I requested when I signed up online. I paid the activation fee charged on 1 October as well as the first debit order in September and again in October. My premium schedule which will confirm these facts.

My son is starting GrR in primary school next year and I wanted to print out the schedule to send along with his medical details when registering him at his school so I printed the schedule on 2 November 2022 and noticed his In Hospital Illness cover date shower 01 February 2023 which is 4 months after the inception date (the full months of October, November, December and January) and not 3 so I queried this on your whatsapp customer care as per screenshot attached and they said they will escalate the matter to get it fixed and get the date corrected to reflect 1 January as it should. (I specifically took the policy so that my son has full cover by the time he starts primary school in the beginning of January.)

Today I checked if its fixed yet so I can print the schedule and to my absolute horror I saw that OnePlan now changed my inception date to 1 November even though I paid for the full month of October and the physical card was delivered on Tuesday showing the valid date as October as well!

I called customer care who first didn't want to believe me even though I have full evidence and then eventually said they will get it fixed but it has not been fixed.

I need this fixed as its extremely unfair to lengthen my waiting period even though I paid in full from 1 October 2022 and only queried 1 date which reflected wrong in the first place!

I also have proof that my inception date on my virtual card CLEARLY stated 1 October on a screen shot taken on 25 October. OnePlan only changed my inception date on 2 November without even informing me after I have already paid in full for October and November!

Its extremely unfair to just change my inception date after the policy has been active for a month already and lengthening all my waiting periods unfairly.