EL
Emile L
1 reviews | Active since Aug 2018
14 Apr 2024, 11:49
ONEPLAN CARD PIN RESET
I've tried to reset my card pin, but did not receive any SMS. There's a refund that I need to withdraw. The PIN we have entered is the correct one, but keeps on telling us, it's incorrect. Now the PIN RESET function does not even want to work. Really??
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Oneplan Insurance's replyOfficial
15 Apr 2024, 08:50Dear Emile,
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. Customer feedback is important to us, as it helps us improve our service and processes to meet our clients' expectations.
As per our telephonic conversation, an SMS with the Onecard pin has been sent to the listed cell phone number on the system and we have also proceeded to send an email to your listed email address. Kindly note that due to the benefits of the Onecard being similar to that of a bank card, please note that bank charges will apply when withdrawing funds from an ATM.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. Customer feedback is important to us, as it helps us improve our service and processes to meet our clients' expectations.
As per our telephonic conversation, an SMS with the Onecard pin has been sent to the listed cell phone number on the system and we have also proceeded to send an email to your listed email address. Kindly note that due to the benefits of the Onecard being similar to that of a bank card, please note that bank charges will apply when withdrawing funds from an ATM.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Apr 2024, 08:50
Official
Dear Emile,
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. Customer feedback is important to us, as it helps us improve our service and processes to meet our clients' expectations.
As per our telephonic conversation, an SMS with the Onecard pin has been sent to the listed cell phone number on the system and we have also proceeded to send an email to your listed email address. Kindly note that due to the benefits of the Onecard being similar to that of a bank card, please note that bank charges will apply when withdrawing funds from an ATM.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. Customer feedback is important to us, as it helps us improve our service and processes to meet our clients' expectations.
As per our telephonic conversation, an SMS with the Onecard pin has been sent to the listed cell phone number on the system and we have also proceeded to send an email to your listed email address. Kindly note that due to the benefits of the Onecard being similar to that of a bank card, please note that bank charges will apply when withdrawing funds from an ATM.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan