kR
koop R
1 reviews | Active since Oct 2019
19 Oct 2021, 16:22
OnePlan can't find payment for twenty days. Still searching after several POP's sent.
Not sure if this company will payout when I should claim. It is now almost nineteen days after having paid a premium, load the images and still not having a cover. The reason for this OnePlan can't find my payment although I sent POP several times. There is no one except a Whatsapp number to complain which return automated messages most of the time. A catch twenty two situation. I am not getting cover and am sure not optimistic that I will receive a refund. In the meantime I am driving without cover on my car. This is ******** in my opinion .
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Oneplan Insurance's replyOfficial
19 Oct 2021, 17:06Good day Koop,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Oct 2021, 17:06
Official
Good day Koop,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to apologize profusely for the inconvenience caused by this whole ordeal as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan