OnePlan cancellation handled very well

I recently cancelled my OnePlan pet insurance, in March to be exact. A double payment was deducted after I cancelled at the beginning of May, which I disputed almost a week ago. Having to phone back and restate my issue, I was requested to wait and then transferred to another person. I dealt with a Retentions consultant at OnePlam, Calvin Sweeting. Thanks to his steady hands and calming demeanor, the matter was resolved amiicably and without any furore. Thank you Calvin, for the manner in which you conducted yourself in dealing with my query. You're an asset to the company and you are hopefully on the fast track to management and yet greater things!