CF
Christal F
1 reviews | Active since Apr 2015
12 Aug 2021, 11:58
Oneplan bunch of ****** ?
Oneplan are a bunch of ******. I had to go to doctor last week 5 August. Oneplan said they couldn't load funds for the doctor due to an outstanding invoice dated 14.11.2020. I was told to pay an amount of R124.45 to settle the account. Now they still tell me they refund me my money that I had to pay for cash by the way cos they refused to load funds for the doctor. So all they want is your money but they are not willing to help you when the time comes. I won't recommend Oneplan to anybody cause their service is ***!!
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Oneplan Insurance's replyOfficial
12 Aug 2021, 12:11Good day Christal,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Aug 2021, 12:11
Official
Good day Christal,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan