1 reviews | Active since Jun 2019
Oneplan bad service
I joined Oneplan Executive Plan as from February 2024, I have never experienced Bad experience like this, you pay every month but when it gets to claims and this credit card, they really take me for a ride, funds go in and gets removed before you get a change to pay with there card, what a joke. Then they will tell you the Specialist you wanted to see do cosmetic and don't do Dermatologist work, there service desk is very witty and think they know everything, I was messed around since March 2024 and till today could not see my Specialist I saw for more than 30 Years and never had a problem. So think twice before signing up with Oneplan, all promisses, I cancelled and they still want to withdraw from my account, who do you think you are, they also do t respond to mails.
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value all our clients.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value all our clients.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan