ZA
Zulpha A
1 reviews | Active since Feb 2023
13 Feb 2023, 16:42
Oneplan Ashlin Isaacs
Excellent service received from Ashlin Isaacs at Oneplan. Even though I was not very pleasant at the start of the call, she sorted me out and kept calling me back when she said she would. Sorting out my claim in totality in one day, that I had been trying to do online since 25 January. We’ll done Ashlin, the rest of your colleagues can learn from you. Oneplan still needs quite a bit of work in the communication department though. Also the app does not work too well, and the WhatsApp line takes forever to be responded to and your query then gets closed automatically and you have to redo everything again. So some work to be done there to
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Oneplan Insurance's replyOfficial
13 Feb 2023, 16:59Hi Zulpha,
Thank you for taking the time to post this wonderful compliment on the customer service received from Ashlin. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation. We are delighted to hear that despite the circumstances Ashlin has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for being a part of the Oneplan Family. Kind Regards,Oneplan
Thank you for taking the time to post this wonderful compliment on the customer service received from Ashlin. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation. We are delighted to hear that despite the circumstances Ashlin has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for being a part of the Oneplan Family. Kind Regards,Oneplan
Oneplan Insurance's reply13 Feb 2023, 16:59
Official
Hi Zulpha,
Thank you for taking the time to post this wonderful compliment on the customer service received from Ashlin. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation. We are delighted to hear that despite the circumstances Ashlin has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for being a part of the Oneplan Family. Kind Regards,Oneplan
Thank you for taking the time to post this wonderful compliment on the customer service received from Ashlin. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation. We are delighted to hear that despite the circumstances Ashlin has made such a lasting impression on you and we will be sure to recognize her efforts.
Thank you for being a part of the Oneplan Family. Kind Regards,Oneplan