A
Anna
1 reviews | Active since Sept 2025
11 Sept 2025, 16:03
Oneplan are the worst
Oneplan are the worst. Always have a problem with the Statements or Invoices that you submitš”
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Replies (1)
Oneplan Insurance's replyOfficial
11 Sept 2025, 18:39Dear Anna,
Thank you for bringing this matter to our attention.
We regret the frustration this situation may have caused. After carefully reviewing your complaint, we would like to provide clarity regarding the claims process for refund requests.
Please note that in order for a refund to be processed, a valid detailed invoice must be submitted together with proof of payment. As outlined in your policy schedule: āIf you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment.ā This requirement exists for auditing purposes and to safeguard against ********** claims.
The terms and conditions of your policy are applicable at all times and are shared with all clients prior to and during their engagement with us. Oneplan adheres strictly to its Treating Customers Fairly (TCF) principles, ensuring equal and consistent application of these terms to all clients. Please be assured that these requirements are not intended to deny valid claims, but to ensure fairness and compliance for all.
You may submit your proof of payment either via email to *** (including your policy number in the subject line) or on WhatsApp at ***. Our team will then review your request and provide you with feedback.
We trust this clarifies the matter and thank you for your understanding.
Kind regards,
Oneplan
Thank you for bringing this matter to our attention.
We regret the frustration this situation may have caused. After carefully reviewing your complaint, we would like to provide clarity regarding the claims process for refund requests.
Please note that in order for a refund to be processed, a valid detailed invoice must be submitted together with proof of payment. As outlined in your policy schedule: āIf you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment.ā This requirement exists for auditing purposes and to safeguard against ********** claims.
The terms and conditions of your policy are applicable at all times and are shared with all clients prior to and during their engagement with us. Oneplan adheres strictly to its Treating Customers Fairly (TCF) principles, ensuring equal and consistent application of these terms to all clients. Please be assured that these requirements are not intended to deny valid claims, but to ensure fairness and compliance for all.
You may submit your proof of payment either via email to *** (including your policy number in the subject line) or on WhatsApp at ***. Our team will then review your request and provide you with feedback.
We trust this clarifies the matter and thank you for your understanding.
Kind regards,
Oneplan
Oneplan Insurance's reply11 Sept 2025, 18:39
Official
Dear Anna,
Thank you for bringing this matter to our attention.
We regret the frustration this situation may have caused. After carefully reviewing your complaint, we would like to provide clarity regarding the claims process for refund requests.
Please note that in order for a refund to be processed, a valid detailed invoice must be submitted together with proof of payment. As outlined in your policy schedule: āIf you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment.ā This requirement exists for auditing purposes and to safeguard against ********** claims.
The terms and conditions of your policy are applicable at all times and are shared with all clients prior to and during their engagement with us. Oneplan adheres strictly to its Treating Customers Fairly (TCF) principles, ensuring equal and consistent application of these terms to all clients. Please be assured that these requirements are not intended to deny valid claims, but to ensure fairness and compliance for all.
You may submit your proof of payment either via email to *** (including your policy number in the subject line) or on WhatsApp at ***. Our team will then review your request and provide you with feedback.
We trust this clarifies the matter and thank you for your understanding.
Kind regards,
Oneplan
Thank you for bringing this matter to our attention.
We regret the frustration this situation may have caused. After carefully reviewing your complaint, we would like to provide clarity regarding the claims process for refund requests.
Please note that in order for a refund to be processed, a valid detailed invoice must be submitted together with proof of payment. As outlined in your policy schedule: āIf you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment.ā This requirement exists for auditing purposes and to safeguard against ********** claims.
The terms and conditions of your policy are applicable at all times and are shared with all clients prior to and during their engagement with us. Oneplan adheres strictly to its Treating Customers Fairly (TCF) principles, ensuring equal and consistent application of these terms to all clients. Please be assured that these requirements are not intended to deny valid claims, but to ensure fairness and compliance for all.
You may submit your proof of payment either via email to *** (including your policy number in the subject line) or on WhatsApp at ***. Our team will then review your request and provide you with feedback.
We trust this clarifies the matter and thank you for your understanding.
Kind regards,
Oneplan