OnePlan another mis!
I recently got a call from the OnePlan team advising me that I was two months in arrears with my payments. I denied this and was requested by Savashen Padayache to send my POP and he would get back to me. Three emails later requesting feedback and nada! I am getting so fed up with this.
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Oneplan Insurance's replyOfficial
01 Jun 2021, 11:52Good day Desre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jun 2021, 11:52
Official
Good day Desre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible
Kind Regards,
Oneplan