CvdM
Chivonne van der Merwe
1 reviews | Active since Sept 2022
06 Sept 2022, 11:25
ONEPLAN and broken promises
Beyond disappointed with ONEPLAN. My mom still awaiting her refund on her Dental Appointment. No responds from ONE PLAN. I personally would not recommend this service to any one. She's been a member for two years and she regrets joining this Insurance.
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Oneplan Insurance's replyOfficial
06 Sept 2022, 12:46Good day Chivonne,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note a detailed invoice is required when claiming or requesting for a refund and any refunds to the bank may take between 7 to 14 working days to reflect in the bank account.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note a detailed invoice is required when claiming or requesting for a refund and any refunds to the bank may take between 7 to 14 working days to reflect in the bank account.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2022, 12:46
Official
Good day Chivonne,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note a detailed invoice is required when claiming or requesting for a refund and any refunds to the bank may take between 7 to 14 working days to reflect in the bank account.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note a detailed invoice is required when claiming or requesting for a refund and any refunds to the bank may take between 7 to 14 working days to reflect in the bank account.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan