CM
Corlia M
1 reviews | Active since Jan 2020
14 Nov 2025, 21:26
Oneplan always pays but no one can tell me WHAT WENT WRONG?
I loved Oneplan UNTIL! I send through invoices often and NEVER have a problem with the amount loaded onto their card for me to pay the Vet. Now they never received the invoice I sent? It’s so difficult to discus easy, normal matter with them. It goes around and around and around with no understanding of what my needs are!? Just give me a reason Oneplan? So that and you know it was pre approved and now? I needed to take my pooch to the vet and ASSUMED, it was my ex not paying the monthly premium. We were paid up but little did I know../ I paid the R500 with the last money in my account. I’ve been unemployed since lockdown.
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Replies (3)
Oneplan Insurance's replyOfficial
15 Nov 2025, 11:47Dear Corlia,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have attempted to contact you on the phone number listed to get a better understanding and address your concerns, however, we have been unable to reach you. We will attempt to get in touch with you again in order to assist further.
We look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have attempted to contact you on the phone number listed to get a better understanding and address your concerns, however, we have been unable to reach you. We will attempt to get in touch with you again in order to assist further.
We look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Nov 2025, 11:47
Official
Dear Corlia,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have attempted to contact you on the phone number listed to get a better understanding and address your concerns, however, we have been unable to reach you. We will attempt to get in touch with you again in order to assist further.
We look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have attempted to contact you on the phone number listed to get a better understanding and address your concerns, however, we have been unable to reach you. We will attempt to get in touch with you again in order to assist further.
We look forward to resolving the matter at hand.
Kind regards,
Oneplan.
CM
Corlia M's updateReviewer Update
12 Dec 2025, 11:09Pls check the number provided privately and contact me…
CM
Corlia M's update12 Dec 2025, 11:09
Reviewer Update
Pls check the number provided privately and contact me…
CM
Corlia M's updateReviewer Update
11 Jan 2026, 13:26Still no call?
CM
Corlia M's update11 Jan 2026, 13:26
Reviewer Update
Still no call?