ONEPLAN A DISGRACE
I have a Pet Policy and a Health Insurance Policy with ONEPLAN of which i pay R1478.51 for the Pet Insurance and R2215 for my Health Insurance. I had to take my French bull dog this week to the vet for a severe ear infection which cost me R3346 of which ONEPLAN ONLY PAID R350 ONLY TOWARDS THE BILL. WHAT AN ABSOLUTE JOKE - I CANT EVEN PUT THAT AMOUNT TOWARDS PETROL. Then yesterday i wanted to claim for Over the Counter medication and use my Oneplan policy for that but was informed that "your annual limit is exceeded of R315 so what ONEPLAN IS DOING IS TAKING YOUR MONEY EACH MONTH AND DOING ABSOLUTELY NOTHING FOR YOU, THEY HAPPY TO TAKE YOUR MONTHLY PREMIUMS BUT WHEN YOU WANT SOMETHING IN REUTURN, "SORRY WE CANT HELP YOU" ATTITUDE! I WOULD NOT RECOMMEND ONEPLAN IF IT WAS THE LAST INSURANCE PLACE ON THE PLANET. WHAT AN ABSOLUTE DISGRACE!
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Oneplan Insurance's replyOfficial
05 Mar 2026, 18:38Dear Lara,
Thank you for taking the time to share your concerns with us.
Following a thorough review of your query, we would like to clarify the following:You elected to insure your pet under the Hospital Plan, which provides cover exclusively for hospital admissions resulting from illness or accidents. This plan does not include day‑to‑day benefits such as routine veterinary consultations. In addition, you selected the Pet Med Booster as an optional add‑on, which offers an annual benefit of R350.00 per pet. These details, including the scope and limitations of the benefits, are clearly outlined in your policy schedule.
If the current limits on your chosen plan do not align with your expectations, you are welcome to explore an upgrade to a more comprehensive plan. Our team will gladly assist you with this should you wish to proceed.
Regarding the OTC benefit on your health policy, your policy schedule specifies an annual limit of R315.00 for a single insured individual. Once this limit has been fully utilised, the benefit becomes available again only upon the renewal of your policy, which occurs on the policy anniversary date.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We strongly encourage you to review your policy schedules to ensure a full understanding of the benefits, limits, and conditions applicable to your selected plans.
Should you require further assistance or wish to discuss plan alternatives, please do not hesitate to contact us. We remain committed to providing clear guidance and ensuring you are fully informed.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Following a thorough review of your query, we would like to clarify the following:You elected to insure your pet under the Hospital Plan, which provides cover exclusively for hospital admissions resulting from illness or accidents. This plan does not include day‑to‑day benefits such as routine veterinary consultations. In addition, you selected the Pet Med Booster as an optional add‑on, which offers an annual benefit of R350.00 per pet. These details, including the scope and limitations of the benefits, are clearly outlined in your policy schedule.
If the current limits on your chosen plan do not align with your expectations, you are welcome to explore an upgrade to a more comprehensive plan. Our team will gladly assist you with this should you wish to proceed.
Regarding the OTC benefit on your health policy, your policy schedule specifies an annual limit of R315.00 for a single insured individual. Once this limit has been fully utilised, the benefit becomes available again only upon the renewal of your policy, which occurs on the policy anniversary date.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We strongly encourage you to review your policy schedules to ensure a full understanding of the benefits, limits, and conditions applicable to your selected plans.
Should you require further assistance or wish to discuss plan alternatives, please do not hesitate to contact us. We remain committed to providing clear guidance and ensuring you are fully informed.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Mar 2026, 18:38
Official
Dear Lara,
Thank you for taking the time to share your concerns with us.
Following a thorough review of your query, we would like to clarify the following:You elected to insure your pet under the Hospital Plan, which provides cover exclusively for hospital admissions resulting from illness or accidents. This plan does not include day‑to‑day benefits such as routine veterinary consultations. In addition, you selected the Pet Med Booster as an optional add‑on, which offers an annual benefit of R350.00 per pet. These details, including the scope and limitations of the benefits, are clearly outlined in your policy schedule.
If the current limits on your chosen plan do not align with your expectations, you are welcome to explore an upgrade to a more comprehensive plan. Our team will gladly assist you with this should you wish to proceed.
Regarding the OTC benefit on your health policy, your policy schedule specifies an annual limit of R315.00 for a single insured individual. Once this limit has been fully utilised, the benefit becomes available again only upon the renewal of your policy, which occurs on the policy anniversary date.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We strongly encourage you to review your policy schedules to ensure a full understanding of the benefits, limits, and conditions applicable to your selected plans.
Should you require further assistance or wish to discuss plan alternatives, please do not hesitate to contact us. We remain committed to providing clear guidance and ensuring you are fully informed.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Following a thorough review of your query, we would like to clarify the following:You elected to insure your pet under the Hospital Plan, which provides cover exclusively for hospital admissions resulting from illness or accidents. This plan does not include day‑to‑day benefits such as routine veterinary consultations. In addition, you selected the Pet Med Booster as an optional add‑on, which offers an annual benefit of R350.00 per pet. These details, including the scope and limitations of the benefits, are clearly outlined in your policy schedule.
If the current limits on your chosen plan do not align with your expectations, you are welcome to explore an upgrade to a more comprehensive plan. Our team will gladly assist you with this should you wish to proceed.
Regarding the OTC benefit on your health policy, your policy schedule specifies an annual limit of R315.00 for a single insured individual. Once this limit has been fully utilised, the benefit becomes available again only upon the renewal of your policy, which occurs on the policy anniversary date.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We strongly encourage you to review your policy schedules to ensure a full understanding of the benefits, limits, and conditions applicable to your selected plans.
Should you require further assistance or wish to discuss plan alternatives, please do not hesitate to contact us. We remain committed to providing clear guidance and ensuring you are fully informed.
Kind regards,
Oneplan.