MM
Megan M
1 reviews | Active since May 2023
06 Nov 2025, 06:32
Oneplan
They are literally so annoying I signed a plan medical insurance plan (my first time) I ended up finding something cheaper the next day So I cancelled my oneplan insurance, have an email confirmation etc
Yesterday I get an SMS saying my payment didnt go through 2 people phoned me to say the same thing , they’d like to make a payment plan. 1 person phoned me to tell me the plan has been cancelled (keep in mind I cancelled it on the 26th of September) And then they phone me again😂 RATE 0
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Oneplan Insurance's replyOfficial
06 Nov 2025, 07:13Dear Megan,
Thank you for taking the time to bring this matter to our attention.
We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients.
We have received your complaint and have thoroughly reviewed the matter. It appears that your policy was scheduled for cancellation on 2025/11/01, but due to an internal error, the cancellation did not process as intended, resulting in an unintended reactivation and the issuing of an incorrect invoice. We have since corrected this, and can confirm that your policy is now fully cancelled, with no premiums outstanding.
We also wish to extend our heartfelt apologies for the calls you received regarding the funds, and for any frustration or confusion this may have caused.
We are genuinely sorry for the inconvenience you experienced and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients.
We have received your complaint and have thoroughly reviewed the matter. It appears that your policy was scheduled for cancellation on 2025/11/01, but due to an internal error, the cancellation did not process as intended, resulting in an unintended reactivation and the issuing of an incorrect invoice. We have since corrected this, and can confirm that your policy is now fully cancelled, with no premiums outstanding.
We also wish to extend our heartfelt apologies for the calls you received regarding the funds, and for any frustration or confusion this may have caused.
We are genuinely sorry for the inconvenience you experienced and are saddened to see you go.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Nov 2025, 07:13
Official
Dear Megan,
Thank you for taking the time to bring this matter to our attention.
We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients.
We have received your complaint and have thoroughly reviewed the matter. It appears that your policy was scheduled for cancellation on 2025/11/01, but due to an internal error, the cancellation did not process as intended, resulting in an unintended reactivation and the issuing of an incorrect invoice. We have since corrected this, and can confirm that your policy is now fully cancelled, with no premiums outstanding.
We also wish to extend our heartfelt apologies for the calls you received regarding the funds, and for any frustration or confusion this may have caused.
We are genuinely sorry for the inconvenience you experienced and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients.
We have received your complaint and have thoroughly reviewed the matter. It appears that your policy was scheduled for cancellation on 2025/11/01, but due to an internal error, the cancellation did not process as intended, resulting in an unintended reactivation and the issuing of an incorrect invoice. We have since corrected this, and can confirm that your policy is now fully cancelled, with no premiums outstanding.
We also wish to extend our heartfelt apologies for the calls you received regarding the funds, and for any frustration or confusion this may have caused.
We are genuinely sorry for the inconvenience you experienced and are saddened to see you go.
Kind regards,
Oneplan.