Oneplan *****

Theyr callcentre service is non existant

Thay made all these promises and we chose them because of offering the best coverage for the lowest price

When the premiums started going off we noticed a small difference in what was quotes vs what we paid, but thought notjing of it

The first time we had to claim we saw why

They only refused the laim point blank because we were still in the waiting period that we werent told about, and also told onlt the higherplan covered that kind of claim, which is the plan we were supposed to be on

When we queried they told us we were on the basic plan even though we expkicitly told them we wanted the higher plan. They told us calls were recorded and i have asked for that recording, 7x times over the past 2 months and then notjing happened after that

Now oneplan wants usnto reapply from scratch for the plan we initially asked for in the first place, all while paying a premium we didnt agree to for a plan we didnt agree to