1 reviews | Active since Jan 2021
One star one plan policy
Before making a claim for contact lenses I confirmed with the agent several times before making a claim as in the past claims get rejected or take months to process due to misinformation from the agent. The claim was made on the 18 of November and rejected after that. I made a claim for myself but it was processed on my husband's name, not the first incident. The claim remains unresolved. In case of an emergency I would not be able to claim however still paying the policy. One plan is not easy to work with. I haven't received any feedback. My emails remain unanswered. Many of the agents are friendly and helpful. Unfortunately the one plan system is terrible and not user friendly even if you down the app. The bot takes up to an hour to answer and closes the call in 5 minutes. I have had several excuses as to why my claim was rejected. Krystal however jas tried to help and I appreciate that. I am still waiting for feedback from the supervisor.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
1. I confirmed via phone and text if there were funds for the contact lenses for me.
I got affirmation and funds were loaded.
I made sure as there are many issues with claims .
The scary part is in case of an emergency and the policy cannot be used.
Today I got a message stating that my claim is rejected due to lack of funds.
We have been diligently paying for 3 years.
The issue is on your side.
Please fix this immediately.
You expect me to pay due to someone error.
I would not have made a claim if I was initially told there was enough funds. Apart from the sms s I have not heard from a supervisor or een given a call .
1. I confirmed via phone and text if there were funds for the contact lenses for me.
I got affirmation and funds were loaded.
I made sure as there are many issues with claims .
The scary part is in case of an emergency and the policy cannot be used.
Today I got a message stating that my claim is rejected due to lack of funds.
We have been diligently paying for 3 years.
The issue is on your side.
Please fix this immediately.
You expect me to pay due to someone error.
I would not have made a claim if I was initially told there was enough funds. Apart from the sms s I have not heard from a supervisor or een given a call .
Thank you for taking our call earlier and for allowing us the opportunity to investigate the matter.
As per our telephonic discussion, we will revert to you with the relevant feedback.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to investigate the matter.
As per our telephonic discussion, we will revert to you with the relevant feedback.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan