MK
Marli K
1 reviews | Active since Jul 2021
17 Sept 2025, 20:31
One "Poor"Plan
I am always struggling to get my scripts loaded always struggling to get things approved
Feels like AI incorporated in WhatsApp
I have asked and asked to assist me but to no avail
I am the customer and we are treated like ****** but we pay every month for a service that is not rendered
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Replies (1)
Oneplan Insurance's replyOfficial
18 Sept 2025, 07:04Dear Marli ,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind regards, Oneplan.
Oneplan Insurance's reply18 Sept 2025, 07:04
Official
Dear Marli ,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be investigated and for further assistance. We will provide feedback. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind regards, Oneplan.