KV
Kmishka V
1 reviews | Active since Feb 2019
03 Jun 2026, 06:27
One Plans Pathetic Services Strike Again
Once again a disappointment!
I'm nit sure whether customer service isn't taught to their staff or their staff haven't been trained to take client instructions. I'm just so baffled by the fact that One Plan has deducted the card free once again from my account even though ive not received the replacement card I have ordered 5 months ago. I've cancelled the card last month because despite numerous calls I still never received the card and now I don't need it.
Please train your staff to listen and follow simple instructions from clients!
Please refund the charge for the replacement Card ! Do better One Plan. Your services are pathetic!
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Oneplan Insurance's replyOfficial
03 Jun 2026, 08:39Dear Kmishka,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the review and correction of the card fee. Once this has been resolved, we will ensure that you receive prompt feedback with an update.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the review and correction of the card fee. Once this has been resolved, we will ensure that you receive prompt feedback with an update.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Jun 2026, 08:39
Official
Dear Kmishka,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the review and correction of the card fee. Once this has been resolved, we will ensure that you receive prompt feedback with an update.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the review and correction of the card fee. Once this has been resolved, we will ensure that you receive prompt feedback with an update.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.