One Plan’s customer service is absolutely disgusting and because of this, I would never recommend it to anyone

Hi Zay, 

Thank you for taking the time to bring this to our attention. 

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We will be in contact with you to assist further.

Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
                  
Kind Regards,
Oneplan