One Plan...No One Pain

so, here I am again complaining about One Plan Medical Insurance. Last month my husband and I visited the DR I loaded 2 claims because we both needed to see the DR. No problem. Medicine was dispensed by DR and I had to pay in R300. Still no problem. Submitted the claims and same day my R300 for the meds is refunded. On Tuesday same story loaded the 2 DR visits got medicine dispensed and sent my claim info. Refund due to me is only R130 now........Still waiting. Eventually called in to the call centre spoke to Andrea who has NO clue and after having me on the phone for 20 min tells me someone will call me because she is in training!!!!! Have you ever???? I can understand people are learning but surely something so small could have been transferred to a supervisor or the person who is training her???? What now? Do I just havee to accept this is the service I can expect from someone who calls you and sms you even if your are a day late on your debit order? Come on guys if you cannot look after us when we need you what is it going to be like in an emergency?? I am totally disgruntled. You should be ashamed!