P
Pierre
1 reviews | Active since Jan 2024
27 Aug 2024, 12:02
ONE PLAN; WHAT HAPPENED???
We used to get excellent service from One Plan and then January 2024 happened! No one available to discuss your issue. What's app not effective Several e mails received to ensure us that they are looking into it. More emails received that they would phone me after I requested them to cancel They then had the audacity to remind me about certain clauses in the policy but forgot that Iit is applicable to them as well I cancelled my policy. I would strongly advise other policy holders to shop around because there are very competitive alternatives out there be careful about the ones that is managed by One Plan under another name
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Oneplan Insurance's replyOfficial
27 Aug 2024, 13:40Dear Pierre,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and have proceeded to send an email to your listed email address, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and have proceeded to send an email to your listed email address, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Aug 2024, 13:40
Official
Dear Pierre,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and have proceeded to send an email to your listed email address, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and have proceeded to send an email to your listed email address, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan