One Plan What a Disaster
Shocking, shocking, shocking service! i signed up with the health insurance two months ago. i was promised my cards after the first successful debit going off. My second debit has gone off and still no cards. since the 22/04/2020 i have been sending messages enquiring about this and every time I get a response that it is being escalated. After a few irate messages to them today i asked for a call back because guess what???? I now apparently visited the Dr yesterday???? I was then told if I cannot wait for their call then I should phone in myself! Seriously/ if this is what i can expect from your service ... i think NOT!!!
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Oneplan Insurance's replyOfficial
08 May 2020, 15:47Hi Desre,
We would like to sincerely apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Thank you for taking our call earlier and allowing us the opportunity to resolve this matter. Your card will be delivered to you shortly. We hope that you have a pleasant experience going forward.
Kind regards,
Oneplan
We would like to sincerely apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Thank you for taking our call earlier and allowing us the opportunity to resolve this matter. Your card will be delivered to you shortly. We hope that you have a pleasant experience going forward.
Kind regards,
Oneplan
Oneplan Insurance's reply08 May 2020, 15:47
Official
Hi Desre,
We would like to sincerely apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Thank you for taking our call earlier and allowing us the opportunity to resolve this matter. Your card will be delivered to you shortly. We hope that you have a pleasant experience going forward.
Kind regards,
Oneplan
We would like to sincerely apologize for the inconvenience caused.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Thank you for taking our call earlier and allowing us the opportunity to resolve this matter. Your card will be delivered to you shortly. We hope that you have a pleasant experience going forward.
Kind regards,
Oneplan