ONE PLAN USELESS
IF I COULD GIVE ONE PLAN ONE STAR I WOULD... MOST USELESS ****ING MEDICAL INSURANCE IVE EVER DEALT WITH! YOU CANT EVEN GET HOLD OF THEM BECAUSE THEIR ****ING USELESS CALL CENTRE DOESN'T WORK, YOU GET THROUGH AND THEN GET CUT OFF IMMEDIATELY. USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (3)
Oneplan Insurance's replyOfficial
08 Nov 2024, 09:46Dear Lara,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should clients experience any issues with regard to contacting us on our Customer Care Line, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat or via our Whatsapp line on *** as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should clients experience any issues with regard to contacting us on our Customer Care Line, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat or via our Whatsapp line on *** as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Best regards,
Oneplan Insurance's reply08 Nov 2024, 09:46
Official
Dear Lara,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should clients experience any issues with regard to contacting us on our Customer Care Line, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat or via our Whatsapp line on *** as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should clients experience any issues with regard to contacting us on our Customer Care Line, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat or via our Whatsapp line on *** as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Best regards,
's updateReviewer Update
11 Nov 2024, 09:22THIS IS NOW THE SECOND COMPLAINT AGAINST ONEPLAN... THIS MATTER HAS STILL BEEN RESOLVED AND I AM GETTING SICK AND TIRED OF ONE PLAN NOT RESOLVING THE MATTER????????????
's update11 Nov 2024, 09:22
Reviewer Update
THIS IS NOW THE SECOND COMPLAINT AGAINST ONEPLAN... THIS MATTER HAS STILL BEEN RESOLVED AND I AM GETTING SICK AND TIRED OF ONE PLAN NOT RESOLVING THE MATTER????????????
Oneplan Insurance's replyOfficial
11 Nov 2024, 09:39Dear Lara,
Thank you for taking our call earlier.
As discussed, kindly note that the payment was made using the incorrect reference which resulted in the payment not being allocated to the correct policy. We have since escalated for the payment to be moved to the correct policy and you will receive feedback once the payment has been allocated.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As discussed, kindly note that the payment was made using the incorrect reference which resulted in the payment not being allocated to the correct policy. We have since escalated for the payment to be moved to the correct policy and you will receive feedback once the payment has been allocated.
Kind Regards,
Oneplan
Best regards,
Oneplan Insurance's reply11 Nov 2024, 09:39
Official
Dear Lara,
Thank you for taking our call earlier.
As discussed, kindly note that the payment was made using the incorrect reference which resulted in the payment not being allocated to the correct policy. We have since escalated for the payment to be moved to the correct policy and you will receive feedback once the payment has been allocated.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As discussed, kindly note that the payment was made using the incorrect reference which resulted in the payment not being allocated to the correct policy. We have since escalated for the payment to be moved to the correct policy and you will receive feedback once the payment has been allocated.
Kind Regards,
Oneplan
Best regards,