One Plan unauthorised debit order after policy cancellation

I had opened the policy (Ref. ********** 9) on the 19 May 2018 to start on the 1 June. On the 22 of May 2018, I had to contact OnePlan on three different occasions just to start the cancellation process. One the 23 of May 2018, I was contacted by OnePlan cancellation department to process the cancellation of my OnePlan Pet policy (200****353). I was informed that the policy had been officially cancelled to which I received an email from ********** notifying me of the cancellation. I would not incur any cancellation fees I had cancelled the policy within the cooling off period as per OnePlan policy wording. I received an email notifying myself that I would incur cancellation fees of R100. I had emailed and called to inquire about this cancellation fee. During the call I specifically asked if I was to be debted, the OnePlan representative informed me that I will not be debted. On the 3 of June 2018, I was debited(Ref.Oneplan ********** ) with the amount of R 290 which is the premium of the policy which was cancelled within the cooling off period.

I expected that my account to be refunded the amount of R290 with proof of payment sent to my email address. I further expect that the debit order (ONEPLAN 59***16) be removed.

This disregard for the client is the very reason I cancelled the policy before inception as the reputation of OnePlan is in disrepute. I have no choice but to open a dispute with the OSTI.